We are working on a brand new role responsible for overseeing the UK patent support team of a highly-regarded European IP firm.
Manage and develop the team across an identified UK Region, promoting a culture that reflects HGF’s values of People, Excellence, Teamwork and Progressive. Ensure effective talent development for continued excellent retention of high performing colleagues with key skills and knowledge
Promote continuous professional development for both self and team members, supporting training initiatives and career progression.
Builds and maintains strong working relationships with key stakeholders to proactively identify way to improve the client and fee earners experience.
Work Standards – Manage the implementation of HGF’s policies and standard operating processes to improve efficiency and effectiveness of the function. Oversees outcomes from audits to understand risks/priorities for intervention.
Quality Assurance – Work with key colleagues to manage the provision of formalities and administrative support, ensuring accuracy, efficiency and adherence to the firm’s policies and procedures.
Process Development – Implement and document HGF’s patent support processes and procedures, leveraging technology and best practices to improve efficiency and service quality. Lead innovation and process improvement to enhance overall team productivity.
Collaboration – Collaboration with key stakeholders, including Group Heads, Finance, IT, and business operations, to streamline workflows and enhance client service.
You MUST be UK-based and be eligible to work in the UK without sponsorship.